Our Committment To You
We carry only trade quality or quality DIY brands and products.
When recruiting staff, our main criteria is employing only staff that have a strong customer service ethic. We believe product knowledge can be learnt, wanting to help people is a more important quality. We provide our staff with all the training they need to have the depth of product knowledge they require to provide you with the very best in advice for all your hardware needs.
We pride ourselves on our service, it’s what sets us apart from our competitors.
In our business we have a large number of trade customers, and relationships are an important part of dealing with the trade. We retain these same relationship values in dealings with our DIY customers so it doesn’t matter whether you’re buying a house lot or just one small item, our relationship with you the customer is important to us.
Our relationship with our suppliers is second to none. We see our suppliers as more than providers of merchandise, we see them as being business partners. That is why we only carry the best brands from Australia’s top hardware suppliers.
Company cultures start at the top and our management and staff are committed to providing all our customers, large and small, with the very best in service, advice and products.